What you get
- Confirmations and remindersSent days before and the day before, automatically.
- On the way and arrivedCustomers know when their cleaner is coming.
- ReceiptsA receipt after every job, with the tip included.
- Cleaner assignmentsCleaners are told the moment a job is given to them or changed.
Automated email and SMS in detail
Reminders that send themselves
Confirmations and reminders go out by email and text without anyone in the office remembering to send them. Customers know when you are coming.
- Send a confirmation the moment a job is booked
- Send reminders in the days before the visit and the day before
- Notify the customer when a visit is rescheduled or cancelled
- Send a receipt after every job, with the tip included
- Use your own Twilio number for text messages
Day-of updates
The questions the office gets most on the day of a clean are answered before the customer asks. Fewer calls come in, and fewer people are surprised.
- Text the customer when their cleaner is on the way
- Let the customer know when the cleaner has arrived
- Warn the customer when travel is running behind
- Keep the office out of routine status calls
- Send every message from the same business number
Cleaners stay informed too
Cleaners are told when a job is given to them, changed or taken away. They see the same details in the cleaner app.
- Notify a cleaner as soon as a job is assigned
- Tell them when the time or address changes
- Let them know when a job is cancelled
- Include the notes they need for that home
- Cut down the group texts the office sends every evening
See automated email and SMS with your own data
30 minutes plus Q&A. No sales pitch, just a demo.
Questions about automated email and SMS
Do reminders go by text and by email?
Yes. Confirmations, reminders, day-of updates and receipts can go out by both.
Which number do the texts come from?
From your own number through Twilio, so customers see your business.
Can customers reply to a text?
Yes. Replies land in the comms hub, where your team or AI can answer.
Works together with
Each part of MaidMind feeds the next.
Pick a time and see MaidMind for yourself
30 minutes plus Q&A. No sales pitch, just a demo of MaidMind with your services, your prices and your team.