This policy explains what information MaidMind ("MaidMind", "we", "us") collects through maidmind.com (the "Site"), how we use it, and the choices you have. It covers the Site and our demo booking. If you become a MaidMind customer, your use of the product is also governed by your customer agreement.
Information we collect
Information you give us
- Demo bookings and demo requests: your name, company name, email address, phone number, the number of cleaners on your team, the software you use today, the time you chose and your timezone.
- Messages you send us: the content of emails and text messages you send to MaidMind, and our replies.
Information collected automatically
- Basic technical data: our hosting provider processes standard request data such as IP address, browser type, pages requested and the date and time, to deliver the Site and keep it secure.
- Timezone: the demo calendar reads your browser's timezone so it can show times in your local time.
The Site does not currently use advertising cookies. If we add analytics or advertising tools, we will update this policy first.
How we use information
- To schedule, confirm and hold your demo, including sending confirmation and reminder messages.
- To reply to your questions and follow up about MaidMind.
- To operate, secure and improve the Site.
- To comply with the law and enforce our terms.
Text messages (SMS)
If you give us your mobile number when booking or requesting a demo, you agree that MaidMind may send you text messages about that demo, such as confirmations and reminders, and replies to messages you send us.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to stop receiving texts. Reply HELP for help, or email team@maidmind.com.
- Consent to receive texts is not a condition of buying anything.
- We do not sell, rent or share mobile numbers or text message consent with third parties or affiliates for their marketing purposes.
How we share information
We do not sell your personal information. We share it only with service providers that help us run MaidMind, and only so they can perform that work for us:
- Customer relationship and messaging platform (GoHighLevel / LeadConnector), where demo bookings and conversations are stored and from which emails and texts are sent.
- Email and calendar (Google Workspace), including Google Meet for demos.
- Website hosting (Vercel).
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, sale or reorganization of the business.
How long we keep information
We keep demo and contact information for as long as we have an ongoing relationship with you or a business reason to keep it, and then delete or anonymize it. You can ask us to delete it sooner.
Your choices and rights
- Email: use the unsubscribe link in any marketing email, or email us.
- Text messages: reply STOP.
- Access, correction and deletion: email team@maidmind.com to ask what we hold about you, to correct it, or to have it deleted. Depending on where you live, you may have additional rights under local privacy law, and we will honor requests those laws require.
Security
We use reasonable technical and organizational measures to protect information, including encrypted connections to the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
The Site is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy. When we do, we will change the effective date above and post the new version on this page.
Contact us
Questions about this policy or your information: team@maidmind.com.